Privacy Policy

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1. Introduction

This Privacy Policy ("Policy") describes how alano5 ("alano5", "we", "us", "our") collects, uses, stores, shares and protects personal data when you ("User", "you", "your") access or use the alano5 online betting and casino platform accessible at alano5.cam ("Platform").

alano5 is an English-language platform designed primarily for users in Pakistan and similar markets. We recognise that Pakistani users value transparency in how their information is handled, and this Policy is written in plain English to make our practices as clear as possible.

By registering an account, making a deposit or otherwise using the Platform, you acknowledge that you have read this Policy and understand how your personal data will be processed. If you do not agree with the practices described in this Policy, you should not use the Platform.

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2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, email address, date of birth, device identifiers and transaction records.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, alteration and deletion.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, the alano5 operator.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement.
• "KYC" means Know Your Customer — the identity verification process required to comply with applicable operator obligations.
• "Cookies" means small text files placed on your device by the Platform to enable certain functionality, analytics and session management.
• "Account" means your registered user profile on the alano5 Platform.

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3. Data Controller

The Data Controller for Personal Data collected through the alano5 Platform is the operator of alano5.cam. Details of the operator's jurisdiction and applicable licensing are communicated through official operator channels. For data-related enquiries, please contact us using the details set out in Section 15 of this Policy.

Where alano5 engages third-party service providers to process Personal Data on its behalf — such as payment processors, identity verification providers or analytics platforms — those parties act as Data Processors and are subject to contractual obligations consistent with this Policy.

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4. Data We Collect

We collect Personal Data through different channels depending on how you interact with the Platform. The categories of data we may collect include:

4.1 Registration Data

When you create an Account, we collect: full legal name, date of birth, residential address, email address, phone number and chosen account credentials.

4.2 KYC and Verification Data

To comply with applicable operator and licensing obligations, we collect identity documentation — such as a copy of your CNIC (Computerised National Identity Card) or equivalent government-issued photo ID — and may request proof of address or payment method ownership.

4.3 Transaction Data

Records of deposits, withdrawals, bonus claims and betting/gaming activity, including amounts in PKR, timestamps, payment method references and associated transaction identifiers.

4.4 Technical Data

IP address, device type, operating system, browser type and version, session duration, page interaction data and other technical identifiers generated when you access the Platform.

4.5 Communications Data

Records of support communications, including live chat transcripts and email correspondence, to enable us to respond to queries and maintain a record of interactions.

4.6 Marketing Preferences

Where you have consented to receive promotional communications, we retain a record of that consent and the preferences you have expressed.

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5. Purposes & Legal Bases for Processing

We process your Personal Data for the following purposes and on the following legal bases:

Where Processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent may affect your ability to receive optional services such as promotional communications.

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6. Data Sharing

6.1 We Do Not Sell Your Data

alano5 does not sell, rent or trade your Personal Data to any third party for their independent commercial purposes. Sharing of data occurs only as described in this section.

6.2 Service Providers (Data Processors)

We engage vetted third-party service providers to assist in operating the Platform. These providers process your data strictly on our behalf and in accordance with our instructions. Categories include:

• Payment processing and transaction facilitation providers;
• Identity verification and KYC service providers;
• Cloud infrastructure and data storage providers;
• Customer support platform providers;
• Platform analytics and fraud-detection services.

6.3 Legal and Regulatory Disclosure

We may disclose Personal Data where required to do so by applicable law, court order, regulatory requirement or at the direction of a competent authority under the operator's licensing jurisdiction. We will endeavour to notify you of such disclosure where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of the operator's assets, your Personal Data may be transferred as part of that transaction. We will provide reasonable notice prior to any such transfer and ensure the receiving party is bound by privacy obligations at least as protective as those in this Policy.

6.5 Payment Provider References

References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and other payment brands on the Platform are for contextual familiarity only. Where you use a payment method, transaction data is shared with the relevant payment processor only to the extent necessary to process the transaction. These providers are not affiliated with alano5 and do not endorse gambling or this platform.

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7. Data Retention

We retain your Personal Data for as long as is necessary to fulfil the purposes described in this Policy, and in any event for as long as required by applicable operator obligations and licensing requirements.

In practice, this means:

• Account registration and KYC data is retained for the duration of your Account and for a minimum period after closure as required by the operator's licensing obligations;
• Transaction records are retained for the period required under applicable financial record-keeping requirements;
• Support communications are retained for a reasonable period following resolution of the relevant query;
• Marketing preference records are retained until you withdraw consent and for a reasonable additional period to demonstrate compliance;
• Technical and device data is retained in aggregate or pseudonymised form for analytics purposes.

When your data is no longer required for any applicable purpose, it will be securely deleted or anonymised.

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8. Security Measures

alano5 implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols;
• Encryption of sensitive data at rest;
• Access controls restricting Personal Data access to authorised personnel only;
• Regular security reviews and vulnerability assessments;
• Incident response procedures covering detection, containment and notification.

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9. Cookies & Tracking Technologies

9.1 What We Use

The alano5 Platform uses cookies, local storage and similar tracking technologies to support platform functionality, security and analytics. The categories of cookies we use are:

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform, including your ability to remain logged in or access certain features. Strictly necessary cookies cannot be disabled without preventing use of the Platform.

9.3 No Cross-Site Advertising Networks

alano5 does not participate in cross-site advertising networks or retargeting programmes that track your behaviour across third-party websites unrelated to the Platform.

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10. Your Data Rights

Subject to applicable law and operator obligations, you have the following rights in relation to your Personal Data:

• Right of Access: You may request confirmation of whether we hold Personal Data about you and, if so, a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory obligations that require us to retain it.
• Right to Restriction of Processing: You may request that we limit the ways in which we process your Personal Data in certain circumstances.
• Right to Data Portability: Where applicable, you may request that we provide your Personal Data in a structured, machine-readable format.
• Right to Object: You may object to processing of your Personal Data where that processing is based on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

Please note that certain rights may be limited where applicable operator licensing obligations require us to retain data — for example, transaction records held for anti-money-laundering or fraud prevention purposes.

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11. International Data Transfers

As an international online platform, alano5 may transfer Personal Data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, we take steps to ensure appropriate safeguards are in place, including contractual data-protection obligations with receiving parties.

alano5 does not specifically represent that its data-processing practices comply with any particular Pakistani data-protection framework. Users accessing the Platform from Pakistan do so understanding that data may be processed outside Pakistan under the data-protection standards applicable in the operator's licensing jurisdiction.

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12. Minors

The alano5 Platform is strictly for adults aged 18 or over — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age. Age verification is conducted as part of the KYC process.

If we become aware that Personal Data has been collected from a minor, we will take prompt steps to delete that data and close the associated Account. If you believe that a minor has created an Account on the Platform, please notify us immediately at [email protected].

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13. Payment Data & Financial Information

Financial data — including PKR transaction amounts, payment method references and transaction identifiers — is handled with particular care. Full payment instrument details (such as complete bank account numbers or card numbers, where applicable) are not stored on alano5 servers. Where applicable, payment data is tokenised or handled directly by the relevant payment processor.

References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and similar payment providers are used for contextual familiarity only. Availability of any payment method and the specific data it requires are subject to that provider's own terms and privacy practices. alano5 is not responsible for the privacy practices of third-party payment providers.

Transaction records are retained in accordance with the data-retention obligations described in Section 7 of this Policy.

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14. Policy Amendments

alano5 reserves the right to update this Privacy Policy at any time. Where material changes are made, we will provide reasonable advance notice to registered users via Account notification or email. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

The most current version of this Privacy Policy is always available at alano5.cam/privacy-policy. We recommend reviewing this page periodically to stay informed of how we handle your data.

The date shown at the top of this Policy ("Last reviewed") indicates when the Policy was most recently reviewed or updated. A change to the "Last reviewed" date does not necessarily indicate a substantive change in our practices — minor editorial corrections may also trigger a date update.

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15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or need to raise a privacy-related concern, please contact our team:

For questions about your Account, deposits, withdrawals or betting rules, please visit our FAQ page or contact our 24/7 live-chat support team.

For information about responsible gambling tools, self-exclusion and player support, please visit our Responsible Gambling page.